Registered users will get free support via E-mail. Most of the time, our response will be within 12 - 24 hours.
Please e-mail your questions to the following address:
One of our support staff will receive your question and reply as soon as possible.
If you didn't receive register mail within 12 hours, please check your mailbox's spam filter first. Furthermore, you can use above e-mail address to contact us. We will re-send the register mail to you as soon as possible.
Trial users may also send your questions here. We'll try our best to answer these questions, we can't promise to reply every mail though.
Q:Why the pst file size doesn't shrinked after extracting?
You need go to the "after extraction" option tab to set the related ations, e.g., replace/ delete attachments. Then, to conserve space on your hard disk, you can delete unwanted attachments from the various .pst folders, and then compact the files to make them smaller.
- On the Outlook's File menu, click Data File Management.
- Click the personal folders (.pst) files that you want to compact, and then clickSettings.
Note For Windows Vista, the default path of .pst files isdrive:\Users\user\AppData\Local\Microsoft\Outlook. For Microsoft Windows XP or Microsoft Windows Server 2003, the default path of .pst files is drive:\Documents and Settings\user\Local Settings\Application Data\Microsoft\Outlook.
- Click Compact Now, click OK, and then click Close.
Q:Where is Outlook Picture Extractor?
A: The Outlook Picture Extractor is rename as Outlook Attachment and Picture Extractor. All customers of Outlook Picture Extractor can use Outlook Attachment and Picture Extractor and still have support and free upgrade!!
Q: Does Outlook Attachment & Picture Extractor support saving attachments from Outlook Express?
A: The Outlook Attachment & Picture Extractor just can save attachments from Microsoft Outlook. The Outlook Express Attachment Extractor just can save attachments from Outlook Express.
Q: How do I remove outlook add-in of OPE?
A: 1. Please go to outlook menu-> "tools"->"option" ->"others" tab,
2. click "advance" button, find "Com add-on" and click,
3. Disable "OPEAddin"
Q. How can I activate a disabled Outlook add-in?
If, for some reasons, Microsoft Outlook disabled the OIV add-in, you can always enable it back.
1. To enable it, go to the Outlook Help menu, then click on the option "About Microsoft Office Outlook": The Microsoft Outlook About window will open:
2. From the bottom section, click on the "Disabled Items..." button, then select OIVAddin from that list and click on the "Enable" button.
4.You will have to restart Outlook in order to apply the changes.
Q: I have just registered outlook picture extractor with you and it still is limited to 20 emails, I have tried restarting, and re installing but nothing work, can you help?
A: Please download the Full Version of Outlook Picture Extractor first. The download and install information is contained in the register mail that already sent to you.
Q: How can I upgrade my Attachment Extractor?
A: You just need to download new full version and install it. The download and install information is the same as contained in the register mail that already sent to you.
Q:The Register catalog does not allow me to enter my "UserName" and the code. Please advise me how to activate this program.
A: Sometimes, you may need to click "Help"->"Register" twice to go to the register dialog.
Q:Can Outlook Express Attachment Extractor can remove or delete attachments from OE mail folders and to shrink the size of dbx file?
A: Due to microsoft's limit support, the Outlook Express Attachment Extractor can't remove and delete attachment from Outlook Express mails folders. Outlook Express and Outlook 2000/XP/2003 are different products. One need money and the other not. For outlook 2000/XP/2003 users, you can remove and delete attachment from outlook 2000/XP/2003 using Outlook Picture Extractor.
Q:What is your upgrade policy, do I need to pay money for upgrading software?
A: Registers of OPE and OEAE have 2-year full support and free upgrade from their purchase day.
Q:Where is Express Picture Extractor?
A: The Express Picture Extractor is rename as Outlook Express Attachment Extractor. All customers of Express Picture Extractor can use Outlook Express Attachment Extractor and still have support and free upgrade!!